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LUKER

luker.uk / technology advisory & services

One team.
Every layer of technology.

End-to-end technology advisory, design, implementation, and managed services for growing enterprise operations.

Voice, contact centre and collaboration built on carrier-grade UK infrastructure. We migrate you off ageing PBX estates and onto platforms your people already know, without losing numbers, call flows or recordings.

The 5 Service Pillars

High-performance technology delivered through an integrated design authority. We bridge the gap between business goals and technical execution.

Operational Delivery Model

Strategic assessment to precision deployment. We provide a seamless transition from advisory blueprints to 24/7 managed support.

  1. 01

    Advisory

    We tell you what we find, including the parts you will not enjoy.

    A structured review of the estate, the contracts behind it and the outcomes you are accountable for. You get a position you can act on whether or not you appoint us.

    • Estate and contract audit
    • Risk and cost register
    • Prioritised roadmap
    • Indicative business case
  2. 02

    Design

    One design authority across all five layers.

    Low-level design covering the technology, the migration sequence and the commercial model. Interdependencies between layers get resolved on paper, before they become change requests.

    • High and low-level design
    • Migration and cutover plan
    • Security and compliance mapping
    • Fixed-price scope of works
  3. 03

    Implementation

    Delivered by the engineers who wrote the design.

    PRINCE2-aligned delivery with a named project manager, a published cutover runbook and a tested rollback position for every stage.

    • Named delivery team
    • Build and configuration
    • UAT and cutover
    • As-built documentation and handover
  4. 04

    Managed Services

    Accountability does not transfer at go-live.

    UK service desk, proactive monitoring and a quarterly service review that covers performance, spend and what should change next.

    • UK-based service desk
    • SLA-backed incident management
    • Proactive monitoring
    • Quarterly service review

Integrated Technology Stack

Click through the layers to see how we integrate hardware, software, and AI automation.

L1Communications
L2Networking
L3Cybersecurity
L4IT & Cloud
L5AI & Automation

Communications

Voice, contact centre and collaboration built on carrier-grade UK infrastructure. We migrate you off ageing PBX estates and onto platforms your people already know, without losing numbers, call flows or recordings.

Cloud telephony and UCaaS migration
Microsoft Teams Phone and direct routing
Contact centre design, routing and wallboards
SIP trunking and number porting
Call recording, retention and PCI DSS payment handling

Ready for a Technical Audit?

We start with a strategic assessment. No guesswork, no sales pitch—just a clear map of your current estate and the path to your target state.

UK Based Support

Dedicated consultants based in the UK for real-time response.

End-to-End SLA

One contract, one SLA, covering every layer of your stack.

Multi-Vendor Expertise

Vendor-agnostic advisory focused on your business outcome.